Cancellation

1. 1. 1. As a general rule you shall not be entitled to cancel your order once you have received confirmation of the same. If you cancel your order after it has been confirmed, Neycer shall have a right to charge you cancellation fee of a minimum INR 75 upto the order value (inclusive of applicable taxes), with a right to either not to refund the order value or recover from your subsequent order, the complete/ deficit cancellation fee, as applicable, to compensate our restaurant and delivery partners. Neycer shall also have right to charge you cancellation fee for the orders cancelled by Neycer for the reasons specified under clause 1(iii) of this cancellation and refunds policy. In case of cancellations for the reasons attributable to Neycer or its Dealers and delivery partners, Neycer shall not charge you any cancellation fee.
      2. However, in the unlikely event of an item on your order being unavailable, we will contact you on the phone number provided to us at the time of placing the order and inform you of such unavailability. In such an event you will be entitled to cancel the entire order and shall be entitled to a refund in accordance with our refund policy.
      3. We reserve the sole right to cancel your order in the following circumstance:
         • in the event of the designated address falls outside the delivery zone offered by us;
         • failure to contact you by phone or email at the time of confirming the order booking;
         • failure to deliver your order due to lack of information, direction or authorization from you at the time of delivery; or
         • unavailability of all the items ordered by you at the time of booking the order; or
         • unavailability of all the items ordered by you at the time of booking the order; or

Refunds

1. 1. 1. You shall be entitled to a refund only if you pre-pay for your order at the time of placing your order on the Platform and only in the event of any of the following circumstances:
         • your order packaging has been tampered or damaged at the time of delivery;
         • us cancelling your order due to (A) your delivery location following outside our designated delivery zones; (B) failure to contact you by phone or email at the time of confirming the order booking; or (C) failure to contact you by phone or email at the time of confirming the order booking; or
         • you cancelling the order at the time of confirmation due to unavailability of the items you ordered for at the time of booking.
      2. Our decision on refunds shall be at our sole discretion and shall be final and binding.
      3. All refund amounts shall be credited to your account within 3-4 business days in accordance with the terms that may be stipulated by the bank which has issued the credit / debit card.
      4. In case of payment at the time of delivery, you will not be required to pay for:
         • orders where the packaging has been tampered or damaged by us;
         • wrong order being delivered; or
         • items missing from your order at the time of delivery.

Terms of service

1. 1. You agree and acknowledge that we shall not be responsible for:
      • The goods provided by the Dealer including, but not limited to breakable goods orders of your requirements and needs;
      • The Dealer’s services or goods not being up to your expectations or leading to any loss, harm or damage to you;
      • The availability or unavailability of certain items on the menu; or
      • The Dealer serving the incorrect orders.
   2. The details of the menu and price list available on the Platform are based on the information provided by the Merchants and we shall not be responsible for any change or cancellation or unavailability.
   3. You may not be able to avail our Services if your delivery location is outside our current scope of Service. We will keep you informed of the same at the time of confirming your order booking.
   4. You understand that delivery periods quoted to you at the time of confirming the order is an approximate estimate and may vary. We will not be responsible for any delay in the delivery of your order.
   5. You order will be only delivered to the address designated by you at the time of placing the order on the Platform. We reserve the right to cancel the order, in our sole discretion, in the event of any change to the place of delivery and you shall not be entitled to any refund for the same. Delivery in the event of change of the delivery location shall be at our sole discretion.
   6. You shall undertake to provide adequate directions, information and authorisations to accept delivery. In the event of any failure to accept delivery, failure to deliver within the estimated time due to your failure to provide appropriate instructions, or authorizations, then such goods shall be deemed to have been delivered to you and all risk and responsibility in relation to such goods shall pass to you and you shall not be entitled to any refund for the same. Our decision in relation to this shall be final and binding.
   7. You understand that our liability ends once your order has been delivered to you.
   8. Services provided:
      • You confirm that we shall not be responsible for any deficiency in payment of consideration payable towards the goods purchased from the Services.
      • Each purchase on the Service shall contain necessary instructions to redeem the Services. The terms of the Services shall be governed by these Terms of Use and any other terms as set out in such document confirm such sale of Service. You shall not be entitled to receive any credit, refund or cash back for the value of the goods sold if you fail to redeem the goods within the expiry date or in accordance with the terms therein.
      • You agree and acknowledge that neither us nor the Dealer shall be liable in the event of you failing to adhere to the Terms of Use.
      • You might be required to provide your credit or debit card details to the approved payment gateways while making the payment. In this regard, you agree to provide correct and accurate credit/ debit card details to the approved payment gateways for availing the Services. You shall not use the credit/ debit card which is not lawfully owned by you, i.e. in any transaction, you must use your own credit/ debit card. The information provided by you will not be utilized or shared with any third party unless required in relation to fraud verifications or by law, regulation or court order. You will be solely responsible for the security and confidentiality of your credit/ debit card details. We expressly disclaim all liabilities that may arise as a consequence of any unauthorized use of your credit/ debit card.
   9. We do not offer any refunds against goods already purchased from the Platform unless an error that is directly attributable to us has occurred during the purchase of such product.
   10. We constantly strive to provide you with accurate information on the Platform. However, in the event of an error, we may, in our sole discretion, contact you with further instructions.
   11. If you use the Platform, you do the same at your own risk.
   12. You agree that the Services shall be provided by us only during the working hours of the relevant Dealers.